Frequently Asked Questions (FAQs)

1. What types of dresses do you sell?

We specialize in women’s maxi and mini dresses suitable for casual wear, parties, vacations, and special occasions. Our collections combine comfort, style, and on-trend designs.

2. How can I place an order?

You can place an order directly on our website:

  1. Browse our dress collections and select your favorite items.

  2. Choose your size and quantity, then click “Add to Cart.”

  3. Proceed to checkout and enter your shipping and payment details.

  4. Confirm your order — you will receive an order confirmation email immediately.

3. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • Secure payment providers available at checkout

All payments are processed securely.

4. Can I change or cancel my order after placing it?

Orders can be canceled before they are processed and shipped.
Please contact our customer support as soon as possible:
📧 cs@ltprints.shop | 📞 +1 (410) 263-6732

If the order has already shipped, you can return it once received following our Return & Refund Policy.

5. How long will it take to receive my order?

  • Processing Time: 1–2 business days

  • Standard Shipping: 3–6 business days

Estimated total delivery: 4–8 business days within the U.S. You will receive a tracking number once your order ships.

6. Do you ship internationally?

Currently, we only ship within the United States.

7. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Tracking information usually becomes active within 24–48 hours.

8. What is your return and refund policy?

We offer a 30-day return window for unused items in their original condition with tags attached.

  • Returns require prior authorization.

  • Refunds are processed to your original payment method within 5–10 business days after inspection.

  • Full details are available in our Return & Refund Policy.

9. What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. Contact us within 48 hours if your item is damaged, defective, or incorrect. We will provide a replacement or full refund, including return shipping at no cost to you.

10. How do I contact customer support?

You can reach us:
📧 cs@ltprints.shop
📞 +1 (410) 263-6732
🕘 Monday–Friday, 9:00 AM – 5:00 PM (EST)

Our team is happy to assist with any questions about orders, returns, or products.

11. How do I know my personal information is safe?

We use industry-standard SSL encryption and secure servers to protect your personal and payment information. For full details, please see our Privacy Policy.

12. Can I make changes to my shipping address after placing an order?

Please double-check your shipping address at checkout. If you need to update it, contact us immediately. Orders returned due to incorrect addresses may incur additional shipping fees.